FAQ’s About Instant Alarm Systems

The WAVE is the fastest and most effective way to call for help in an emergency. Here are some applications:

How does the WAVE Plus work?

The WAVE Plus is a wireless Critical Incident Notification system. As soon as an alarm is triggered, a detailed message is transmitted over the two-way radios carried by the law enforcement officers who will be responding to the incident. There is no faster or more urgent way to contact law enforcement in an emergency. Alarms can also be sent by email, text message or telephone. Strobes and sirens can also be added to the system. The WAVE Plus can be integrated with other security systems for a comprehensive security solution. For example, it can play messages over your PA system, put your access control system into lockdown or pull up cameras on your CCTV system.

Will the WAVE Plus work with my radio network?

Yes, the WAVE Plus can be integrated with analog, digital and encrypted radio networks.

What if I don’t have a radio?

Alarms can be sent by email, text message, telephone or to other security systems.

What is the range of the wireless buttons?

The range of the wireless depends on the facility. The range can be extended using repeaters.

Can the WAVE Plus be integrated with my other security/building automation/hard wired systems?

Yes, the WAVE Plus has an open architecture and can be integrated with most other types of security and building automation systems.

Can the WAVE Plus transmit over more than one radio frequency?

Yes, the system can transmit alarms over up to four different frequencies.

Can different alarm messages be transmitted over different radio frequencies?

Yes, each alarm can be configured to be transmitted over one or more of the radio frequencies for which the system is configured.

Is the system completely wireless?

The control panel and repeaters need to be plugged into standard electrical outlets. Otherwise, the system is wireless.

What happens if we are speaking over the radio when an alarm is triggered?

The system has a courtesy hold-off and will wait for the channel to be free before transmitting.

Will the WAVE Plus repeat the alarm message?

Yes, the system can be configured to repeat the message as many times as needed with a set delay between the repeats.

How do you record messages on the WAVE Plus system?

You can record messages directly on the control panel or upload WAV files to the system.

Can I have different information transmitted over the radio and the email/text or PA system?

Yes, different messages can be transmitted over different output devices.

Can the system be remotely programmed and diagnosed?

Yes, the system has a web interface which allows for remote viewing, configuration and diagnosis.

What types of sensors work with the WAVE Plus system?

A wide variety of wireless sensors are available. Hard wired sensors can also be integrated with the system. Specialty sensors are available upon request.

Does the WAVE Plus have a UL ( Underwriters Laboratories ) certification?

Yes, the WAVE Plus conforms to ANSI/UL 60950-1 and CAN/CSA-C22.2 No. 60950-1.

Can the alarm messages that are transmitted when an alarm is triggered differ depending on the time of day?

Yes, each sensor can be scheduled so that different messages are transmitted depending on the time of day. For example, a door contact can be scheduled to just
notify the office that a door has been accessed during the day, but can be set to notify security that there has been unauthorized access at night.

Can alarms be scheduled so that they will not trigger depending on the time of day?

Yes, each sensor can be scheduled to be active during a set time of day. For example, motion sensors can be scheduled so that they are only active after hours when all personnel have left for the day.

How many emails and text messages can the WAVE Plus system send?

The WAVE Plus sends emails and text message through your existing mail server and can send as many emails as your server can handle. Please note that it is not a mass notification system. Rather, the WAVE Plus notifies first responders and other affected personnel of an emergency so that they can take appropriate action and determine if a mass notification system should be triggered.

How long do the batteries in the wireless sensors last?

We recommend that all batteries be changed every two years.

How will we know when the batteries need to be replaced?

All of the wireless sensors that are used with the WAVE Plus system are fully supervised and notify the system when they have a low battery. If any buttons or other sensors have a low battery, a supervisory alarm will be triggered.

How will we know if buttons are missing from the system?

All of the wireless sensors that are used with the WAVE Plus system are fully supervised. If any buttons or other sensors are not within range of the system, the system will note that they are not checking in as expected and a supervisory alarm will be triggered.

Can the WAVE Plus provide a location for buttons that are being carried around a facility or campus?

Yes, There is a location module available for the WAVE Plus system which can provide area location with a facility or across a campus.

Is there a backup battery in the system?

Yes, the WAVE Plus control panel and repeaters include back-up batteries that will last for around one day depending on usage.

What is the warranty for the system?

The WAVE Plus system comes with a two-year renewable warranty.

Can we get an extended warranty for the system?

Yes, the warranty can be extended at the end of the initial two-years, provided that our technician comes out to test the system at that time.

What is the WAVE Plus system’s capacity?

The WAVE Plus has the capacity to handle up to 10,000 unique messages.

Can a more powerful radio (e.g., a 40-watt car radio) be used with the WAVE Plus system to reach our radio tower?

Yes, the WAVE Plus can be integrated with more powerful radios.

Does the WAVE Plus come in any other colors?

No, the WAVE Plus is just available in black and silver at this time. Minimalist, but slick.

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